FAQs

Question: Is there an age limit?

Babies and toddlers are not able to come into the rooms, for their own safety. Haunted Asylum can be frightening to some but the other rooms are meant to give you a rather “creepy” experience. Players ages 8-12 and under must be accompanied by an adult, and players 13 -16 must have written consent from parents or a guardian.

Question: I want to bring one more friend to the game but there are no tickets available. Do you sell tickets at the door?

The players limited in each room is 8 people. Bookings are done online, so there would be no guarantee that a space would be available.

Question: Are tickets transferable to my friends?

Yes. You can give/sell your tickets to another person.

Question: What time should we show up?

We recommend you arrive a minimum of 15 minutes before your start time to remove outer clothing, get comfortable, be properly briefed and ready to go.

Question: What happens if I/we show up late?

We understand unexpected things can happen. At Deadlock, we will do our best to get you in and playing in a hurry if you are late,but as we only have a 15 minute window to reset everything for the next group, we may have to start your timer early!! If some members of your group are on time, we will start with them and get you in as soon as you arrive and they can catch you up.

Question: What if we need to get out?

You will always have a way to contact one of our escape experts and in the case of an emergency they are trained to assist in every way possible.

Question: Are tickets refundable?

No. All sales are final. Please be aware of that our game is a live event, so once the booking is confirmed, refunds, cancellations are not accepted. You can reschedule your game at least 48 hours in advance.

Question: How do you play?

Our game master will explain everything you need to know about the game.

Question: How long does the game go for?

You have 60 timed minutes to find all the clues and escape from the room.

Question: Can I bring in my phone or video equipment to film me and my friends reaction?

We're sorry, as much as we would love to be able to do that for you, there can be no phones or video equipment allowed in the rooms as they may react with all the different kinds of electronics in the room. And likely not in a good way either.

Question: If we fail to get out in time will we continue the play?

If you fail to get out in 60 min, don’t worry, we will let you out (at no extra charge). At this point, you will have two choices. 1: You give up, or 2: To try again. We can’t guarantee you will be able to get back on the same day, but we’ll give you the opportunity to schedule another fascinating 60 min of your life.

Question: How can I book?

Right here on this website. There is a drop down menu of 1 to 8 people which you can select on the room you want to try out. Choose your game room and then pick the time and payment selection that works best for you and your group. You can also call us at 306-979-LOCK (5625) and we can book you in.